FAQ
FAQ
Q: How can I place an order?
A: You can place an order directly through our website contact form, email, or phone. For bulk or custom orders, our sales team will guide you through specifications, pricing, and delivery options.
Q: What payment methods are accepted?
A: We accept bank transfer, PayPal, and major credit cards. For large-volume orders, we can arrange special payment terms after agreement.
Q: Can I change or cancel an order?
A: Orders can be modified or canceled within 24 hours of confirmation. Custom products may have restrictions due to production scheduling. Please contact our customer service as soon as possible.
Q: How many years guarantee?
A: 3-5 years for normal use of our product.
Q: Do you offer product maintenance tips?
A: Yes. We provide guidelines for cleaning, assembly adjustments, and general maintenance to extend the life of your office furniture and equipment.
Q: Do you provide OEM / ODM Service?
A: Yes, we offer OEM/ODM services, we can print your own logo on product, carton or stick label.
Q: What about the delivery time?
A: The standard products within 4 weeks after receive the receipt of L/C or 30% by T/T. The sample can be finished in 5-7 days.
Q: Can you produce customized item?
A: Yes, we offer custom-made service to our clients. You need to provide us some technical data such as dimension and mark.